This chapter introduces essential skills and competencies needed to thrive in a modern workplace. It highlights the importance of effective communication and teamwork in achieving shared goals. Learners are guided in solving common workplace problems, making informed career and life decisions, and contributing innovative ideas to enhance productivity. The chapter also covers presenting relevant information clearly, following occupational safety and health policies, and applying sustainable practices in daily work activities. Lastly, it encourages the development of entrepreneurial skills to adapt and succeed in a dynamic work environment.

01 PARTICIPATE IN WORKPLACE COMMUNICATION

This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.

02 WORK IN TEAM ENVIRONMENT

This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team.

03 SOLVE/ADDRESS GENERAL WORKPLACE PROBLEMS

This unit covers the knowledge, skills and attitudes required to apply problem-solving techniques to determine the origin of problems and plan for their resolution. It also includes addressing procedural problems through documentation, and referral.

04 DEVELOP CAREER AND LIFE DECISIONS

This unit covers the knowledge, skills, and attitudes in managing one’s emotions, developing reflective practice, and boosting self-confidence and developing self-regulation.

05 CONTRIBUTE TO WORKPLACE INNOVATIONS

This unit covers the knowledge, skills and attitudes required to make a pro-active and positive contribution to workplace innovation.

06 PRESENT RELEVANT INFORMATION

This unit of covers the knowledge, skills and attitudes required to present data/information appropriately.

09 PRACTICE ENTREPRENEURIAL SKILLS IN THE WORKPLACE

This unit covers the outcomes required to apply entrepreneurial workplace best practices and implement cost-effective operations

07 PRACTICE OCCUPATIONAL SAFETY AND HEALTH POLICIES AND PROCEDURES

This unit covers the knowledge, skills and attitudes required to identify OSH compliance requirements, prepare OSH requirements for compliance, perform tasks in accordance with relevant OSH policies and procedures

08 EXERCISE EFFICIENT AND EFFECTIVE SUSTAINABLE PRACTICES IN WORKPLACE

This unit covers knowledge, skills and attitude to identify the efficiency and effectiveness of resource utilization, determine causes of inefficiency and/or ineffectiveness of resource utilization and Convey inefficient and ineffective environmental practices.